EXCHANGES AND RETURNS POLICY — INTERNATIONAL ORDERS
We want your shopping experience to be safe and transparent. For this reason, orders shipped outside Brazil follow a specific exchange and return policy.
1. INTERNATIONAL EXCHANGES
For international orders, we do not offer direct exchanges for a different size, color, or style.
If you wish to replace an item, you must request a return and place a new order on our website.
The new order will be treated as a separate purchase, including a new international shipping fee and any applicable taxes or duties.
2. RETURN REQUEST DEADLINE
Return requests must be made within 14 calendar days after receiving the order.
To start the return process, please contact our customer service team and provide:
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Order number;
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Full name;
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Item you wish to return;
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Reason for the return.
The return request must be approved by our team before the item is shipped back to Brazil.
3. ITEM CONDITIONS
To be eligible for a return, the item must be:
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Unworn;
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Unwashed;
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Unaltered;
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Free from stains, odors, or damage;
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With original tags and accessories;
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In perfect condition.
Once the returned item is received, it will be inspected by our team.
Items that do not meet the conditions above may have their return refused.
4. RETURN SHIPPING
For returns due to:
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Size;
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Fit;
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Color choice;
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Personal preference;
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Change of mind;
the cost of shipping the item back to Brazil is the customer’s responsibility.
The return shipment must include a tracking number.
We are not responsible for items lost during return shipping arranged by the customer.
We do not provide free international return labels.
5. DEFECTIVE OR INCORRECT ITEMS
If you receive an item with a possible defect, damage, or an item different from what you ordered, please contact our team before shipping anything back.
We may request photos and/or videos for evaluation.
Once the issue is confirmed, our team will provide instructions regarding the appropriate solution.
6. REFUNDS
Refunds will be processed after the returned item is received and inspected.
Whenever possible, the refund will be issued to the same payment method used for the purchase.
The time required for the refund to appear on your account or statement may vary depending on your bank, credit card provider, or payment platform.
For international payments, any differences resulting from currency conversion, bank fees, or charges made by the customer’s financial institution are not the responsibility of the store.
7. ORIGINAL SHIPPING COST
The original international shipping fee is non-refundable.
If a new order is placed, a new international shipping fee will apply.
8. CUSTOMS DUTIES AND TAXES
International orders may be subject to import duties, customs fees, administrative charges, and other fees imposed in the destination country.
These charges are the customer’s responsibility and are not refunded by the store.
9. REFUSED DELIVERY OR UNPAID DUTIES
If delivery is refused, import duties or taxes are not paid, or the package is not collected within the carrier’s required timeframe, the order may be returned to Brazil.
We do not offer free reshipping.
Once the package is returned and inspected, shipping, return, taxes, duties, or other expenses generated by the return may be deducted from the refund amount.
10. INCORRECT OR INCOMPLETE ADDRESS
The customer is responsible for checking all delivery information before completing the purchase.
If the order cannot be delivered due to an incorrect or incomplete address or incorrect information provided at checkout, we do not offer free reshipping.
If the order is returned to Brazil, a new shipment may be arranged after payment of a new international shipping fee.
11. NEW ORDER AFTER A RETURN
Returning an item does not guarantee the reservation of another size, color, or style.
If you wish to purchase another option, you must place a new order directly through our website, subject to stock availability.
The new order will have separate shipping, taxes, and other applicable charges.
